Raving Fans has ratings and reviews. If you really want a booming business, you have to create Raving Fans. .. Raving Fans by Ken Blanchard. “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good. Raving fans can sway in two directions: good or bad. Ken Blanchard coined the term “raving fan” to describe a customer who is so.

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I whole-heartedly recommend this book. I adore this book! Feb 27, Leah Good rated it really liked it Shelves: They all “get it.

Super cheesy but delivers a good message. There was a problem filtering reviews right now.

The examples in the book will assist you to think outside the square. So much pertinent information that anyone working the world of customer service should devour and reflect upon regularly.

Raving Fans: A Revolutionary Approach to Customer Service by Kenneth H. Blanchard

Good customer service filters down throughout the organization, not just at the front door. As with so much else in life, excellence starts with vision If you are a boss or teacher, I think this story ravijg help inspire you to understand what it takes to get the most from your organization or classroom. There are no discussion topics on this book yet. I read it kn ago and model my business after it. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace–and turn their customers into raving, spending fans.


Raving Fans We all know how important word of mouth marketing is, could you imagine providing a level of customer service, not to one or two customer but to all customers fxns the time, that is so unique that your customers become Raving Fans of your business, talking about their fantastic experience with your business at every opportunity.

It took some time, but I worked it all out. See all reviews.

A traditional customer service paradigm

Listen to the music as well as the lyrics. Implement job descriptions and checklists 7.

However, I will try to find the parts I can use and apply them. Either I try to do too much at once and get frustrated or I sit immobilized because of the size of the job ahead. Jerry Springer is less insulting to human intelligence.

Tie raises and promotions to scores employees receive from their customers internal and external. They’re right when ravingg say this is a very simple book.

Raving fans – Customer Service Book Summary

Aug 03, Michelle rated it it was ok Shelves: Undoubtedly, the author began with a basic outline. Know when to implement, and when to ignore, what customers want. Curious, I Googled the term when I got home and found this book. Yet when it comes to customer service, those who decide to really try to give good service often aim to be everything to everybody…that doesn’t work.


First, it allows you to be consistent. It nothing else, that customer isn’t a Raving Fan. Customer service is about the moment of truth that point in time where your business is in direct contact with your customer, you can by reengineering or improving those moments of truth differentiate your business and achieve customer service excellence.

It includes developing high-quality, actionable feedback from the people you serve, and committing to continuous improvement. And really, do business professionals only have one hobby? Raises and promotions go to those who deliver Raving Fan Service. It tells raing to imagine perfection centered on the customer.

Raving Fans: A Revolutionary Approach to Customer Service

Raving Gans is a book of stories relating how fictional companies have created an environment of delivering awesome customer service. Pay attention to what customer isn’t saying. As you read this short, easy book, you’ll begin to recognize the concepts from this book in businesses that you frequent. Ian Pratt The book Raving Fans is, in blqnchard opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly.